Cy999 Terms & Conditions — Complete Terms for Membership and Betting Use

To open an account on cy999, you must meet the following requirements. Failure to comply may result in your account being closed at any time.

• You must be at least 18 years old to register. Accounts for minors are strictly prohibited.
• Each individual may register only one account. If multiple accounts are detected, all of them will be closed and balances may be forfeited.
• All information provided at registration must be accurate and truthful. Accounts created using false information will be terminated.
• Accounts cannot be created from countries or regions where cy999 does not operate.
• You must keep your account password and login credentials strictly to yourself. Do not share them with anyone.
• Accounts may not be operated on behalf of any corporation, business, or third party.

Identity verification is mandatory before withdrawing funds at cy999. This is not just a cy999 requirement — it is an international standard for preventing fraud and money laundering. The KYC process is straightforward and only needs to be completed once.

What Do You Need for KYC?

• A clear photo of your National ID (NID) or passport — both front and back.
• A recent selfie clearly showing your face alongside your NID or passport.
• Your mobile payment account details (the number you wish to withdraw to must be registered in your name).
• For large transactions, additional information regarding the source of funds may be required.

Cy999 aims to complete KYC verification within 48 hours. Incomplete or unclear submissions may take longer to process.

Cy999 supports all the most popular payment methods in Bangladesh. Full details on deposit and withdrawal rules are provided below.

Deposit Rules

• Deposits must be made from your own payment account. Using a third-party account is strictly prohibited.
• If your deposit fails, contact cy999 support with your transaction ID.
• cy999 does not charge any deposit fees, though your payment provider may apply their own charges.

Withdrawal Rules

• Withdrawals must be made to the same payment method used for the deposit (applicable to the first withdrawal).
• Withdrawals may be placed on hold until KYC verification is complete.
• Winnings derived from bonuses are subject to specific wagering conditions before withdrawal is permitted.
• If suspicious activity is detected, cy999 may temporarily hold a withdrawal while an investigation is conducted.

Please read these rules before placing any bets on cy999. All betting activity on the platform is governed by these terms.

• Once a bet is confirmed, it cannot be cancelled — the cashout option may be used if it is available.
• In the event of a match cancellation or a game played with fewer than the scheduled overs, bets will be settled in accordance with cy999's specific policy.
• cy999 reserves the right to void any bet placed on incorrect odds.
• Bets placed in live betting before odds change are accepted as submitted.
• Betting based on organised match-fixing or fraudulent information will result in immediate account closure and balance forfeiture.
• The minimum bet amount is ৳10. The maximum bet limit varies based on your VIP level and the market selected.
• cy999 reserves the right to reclaim any rewards credited incorrectly due to a technical error.

Cy999's bonus and promotional offers are exclusive opportunities for members. Each offer carries its own terms and conditions, which must be followed without exception.

General Bonus Policy

• Every bonus carries a specific wagering requirement — bonuses cannot be withdrawn until that requirement is met.
• The welcome bonus is available to first-time registered members only — creating a new account to claim the bonus again is considered fraud.
• Bonus balance may only be used to bet on designated matches and markets — certain markets may be excluded.
• Bonus offers must be claimed before they expire — they cannot be retrieved once the deadline has passed.
• Any bonus obtained through a VPN or proxy will be forfeited.

VIP Cashback Policy

Under cy999's VIP program, weekly cashback is credited to your account automatically. It is added directly to your balance and can be withdrawn with no wagering requirements.

The following activities are strictly prohibited on cy999. Violations may result in immediate account suspension and forfeiture of your balance.

• Using cy999 for money laundering or processing illegal funds.
• Placing bets using bots or automated software.
• Deliberately exploiting system errors or bugs.
• Unauthorised access to another member's account.
• Running multiple accounts from the same internet connection or device.
• Placing bets at minimum risk solely to withdraw bonus funds ("bonus abuse").
• Providing false information to or harassing the support team.

Cy999 may temporarily suspend or permanently close an account under the following circumstances.

• Violation of any clause in the terms and conditions.
• If false information is detected during KYC verification.
• Extended periods of inactivity (generally more than 12 months).
• When a member requests self-exclusion or account closure.
• By order of a legal or regulatory authority.

If an account is closed while a valid balance remains and no rules have been violated, the funds will be returned to the member.

Cy999 is committed to responsible betting. Betting is a form of entertainment — not a solution to financial problems. The following tools are available free of charge to all cy999 members.

• Set daily, weekly, or monthly deposit limits.
• Self-exclusion for a set period (from 24 hours up to 3 months or longer).
• Detailed reports on your betting history and spending.
• Option to permanently close your account.

If you experience any issues with betting, contact the cy999 support team. For more information, Responsible Betting Page See.

How cy999 collects, stores, and uses the personal information you provide is explained in detail on the Privacy Policy page. The key points are:

• Your information is never sold to third parties.
• Limited information may be shared with service providers contracted by cy999, solely for the purpose of delivering their services.
• Information may be required to be disclosed to authorities under legal obligations.
• All data is protected with SSL encryption.

If you have a dispute with cy999, reach out to the support team directly first. Most issues can be resolved quickly and amicably.

When submitting a dispute, please include the transaction ID, bet slip number, or any relevant details to help speed up the resolution. cy999 generally aims to resolve disputes within 72 hours.